Although GeniusSeries is not required by South African law to provide a 30 day, no questions asked money back guarantee on it’s digital training products, they do still offer this to all customers to make sure the risk lies purely with them and not on the customer, the way it should be. You are however encouraged to exercise disciple to make the most of any digital training experience you have with GeniusSeries.
For any refund requests, please send an email to Daren’s wife Kath and CC Daren in on the email. GeniusSeries takes your learning and feedback seriously and therefore the owners deal directly with any refund requests.
www.GeniusSeries.com may, but are under no obligation to, honor requests for refunds for the following reasons:
Non-delivery of the product:
Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, www.GeniusSeries.com may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;
Download / streaming issues:
You have problems that prevent you from downloading the product. www.GeniusSeries.com recommends that you contact the support team for your browser provider, as www.GeniusSeries.com ensures that our software can be downloaded / viewed with all major browsers, and this problem usually arises from a customer's issue with either their browser, firewall, or network;
Irreparable defects with the software:
Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.